🦦OtterHalf Help

Basic Troubleshooting

Having trouble with OtterHalf? Here are some basic troubleshooting steps that resolve most common issues.

Before contacting support, please try these simple steps. They often resolve technical issues quickly.

Quick Fixes to Try First:

  1. 1Close and reopen the OtterHalf app completely.
  2. 2Check your internet connection by opening a web browser or another app.
  3. 3Restart your phone or device.
  4. 4Make sure you have the latest version of OtterHalf from the App Store or Google Play.
Basic troubleshooting steps illustration

If Problems Persist:

  1. 1Delete and reinstall the OtterHalf app (this won't delete your account).
  2. 2Check if other users are reporting similar issues on social media.
  3. 3Contact our support team with details about your device and the specific issue.

Note: If you're experiencing login issues, make sure you're using the correct phone number and that you're receiving SMS messages.

Still Need Help?

If these steps don't resolve your issue, our support team is here to help.

When contacting support, please include your device type, OtterHalf app version, and a detailed description of the problem you're experiencing.