Learn how we collect, use, and protect your information.
Effective Date: August 7, 2025
Note for California Residents: Please see our California Privacy Statement, which supplements this Privacy Policy.
Note for Washington and Nevada Residents: Please see our Consumer Health Data Privacy Policy, which supplements this Privacy Policy.
The company responsible for your data (the "data controller") is:
OtterHalf LLC 2108 N ST STE 8449 Sacramento, CA 95816 USA
This Privacy Policy applies to websites, apps, events and other services we operate under the OtterHalf brand. Whether you're searching for your soulmate, joining us at one of our events, or using any of our other awesome services, this Policy has got you covered. For simplicity, we just refer to all of these as our "service" in this Privacy Policy.
If for some reason, one of our services requires its own separate privacy policy, then that policy will be made available to you and that policy—not this Privacy Policy—will apply.
It goes without saying, we can't help you develop meaningful connections without you providing some information about yourself, like basic profile details and the types of people you'd like to meet. Using our service also generates some information, such as when you logged in and how you used the service. We may also collect data from third parties, like when you access the service through an account you have on another platform (e.g., Facebook, Google or Apple).
| Data Category | Description |
|---|---|
| Account Data | When you create an account, you give us basic information for your account to be set up such as your phone number, email address, and date of birth. |
| Profile Data | When you complete your profile, you share additional details about you, such as your gender, interests, preferences, approximate location, etc. Some of this data may be considered sensitive or special in certain jurisdictions, such as details about your sexual orientation, health, racial or ethnic origins, religious beliefs or political affiliations. If you choose to provide this information, you consent to us using it as laid out in this Privacy Policy. |
| Content | When you use our service, you may post photos, videos, audio, text and other types of content, such as your communications with other members. |
| Purchase Data | When you make a purchase, we keep the details of the transaction (e.g. what you purchased, the date of the purchase, and the price). The exact data depends on the payment method you choose. When you pay directly with us (rather than through a platform such as iOS or Android), you provide your debit or credit card number or other financial info. |
| Survey and Research Data | We sometimes run surveys, focus groups, or market studies for research purposes. When you choose to participate, you give us information to process your entry and participation, such as your responses to our questions and your feedback. |
| Third-Party Data | When you choose to share with us information about other people (for example, if you use the contact details of a friend for a given feature or if you submit a query or report involving a member), we process this data on your behalf and at your request. |
| Customer Support Data | When you contact us, you provide us with information that may be necessary to help address your enquiry. We also store the communications you have with us, including any supporting data or reports you submit. Where legally allowed, we can also receive information about suspected or convicted bad actors from third parties as part of our efforts to ensure our members' safety and security. |
| Data Category | Description |
|---|---|
| Usage Data | Using the service generates data about your activity, including how you use the service (e.g., when you logged in, features you’ve been using, actions taken, information shown to you, referring webpages address and ads that you clicked on) and how you interact with other members (e.g., members you connect and interact with, when you exchanged with them, number of messages you send and receive). |
| Technical Data | Using the service involves the collection of data from and about the device(s) you use to access our service, including hardware and software information such as IP address, device ID and type, apps settings and characteristics, app crashes, advertising IDs and identifiers associated with cookies or other technologies that may uniquely identify a device or browser. For more information about cookies, see our Cookie Policy |
| Data Category | Description |
|---|---|
| Geolocation Data | If you give us permission, we can collect your geolocation (latitude and longitude) from your device. If you decline permission, features that rely on precise geolocation may not be available to you. |
| Face Geometry Data | You may choose to participate in certain of our features, like Selfie Verification, that involve the collection of face geometry data, which may be considered biometric data in some jurisdictions. You can learn more about this feature and how we process your face geometry data here. |
| ID Data | You may provide us with a copy of your government-issued ID to help us check that you're who you say you are. |
The main reason we process your data is to provide our service to you and improve it over time. That includes connecting you with members who might make your heart skip a beat, personalizing your experience, and just helping you make the most of our service. We also process your data to keep you and all of our members safe and secure while using our service. We take this responsibility very seriously and we're always working to improve our systems and processes to help protect you. And yes, we process your data to show relevant ads—you can control this in your settings.
For information on how we process personal data through "profiling" and "automated decision-making", please see our FAQ.
| Purpose of Processing | Legal Basis for Processing |
|---|---|
| To enable you to use our service, including creating your account, recommending other members, organizing contests, and responding to your requests. | Performance of our contract with you; Your consent (for sensitive data). |
| To enable your purchases on our service, including processing payments and offering discounts. | Performance of our contract with you. |
| To operate advertising and marketing campaigns, including measuring the effectiveness of ads on our service and on third-party platforms. | Consent (where required) and our legitimate interest to promote our service. |
| To improve our service and develop new ones, including conducting research, analyzing user behavior, and testing new features. | Our legitimate interest to improve our service for our members. |
| To keep you and other members safe, including preventing and fighting against fraud, violations of our Terms, and other illegal or unauthorized activities. | Performance of our contract with you; Our legitimate interest to keep members safe; Protection of vital interests; Compliance with legal obligations. |
| To comply with applicable law and defend legal claims, including reporting illegal content, establishing or defending claims, and sharing data with law enforcement. | Our legitimate interest to comply with the law and protect ourselves and our members. |
Since our goal is to help you make meaningful connections, some of your information is of course visible to other members on the service. We also share data with service providers and partners who assist us in operating the service and, in some cases, for legal and related reasons.
| Recipients | Reasons for Sharing | Categories of Data Shared |
|---|---|---|
| Other Members | You share data with other members when you voluntarily disclose information on the service (e.g., your public profile). We may also inform a reporter about actions taken on a report they submitted. | Profile Data, Content. |
| Service Providers / Partners | We share data with vendors who help us operate and improve our service, such as for data hosting, analytics, customer care, marketing, advertising, payment processing, and security. | Depends on the service provided, but can include: Account Data, Profile Data, Content, Purchase Data, Usage Data, Technical Data, Geolocation Data, ID Data. |
| Advertising Partners | We publish ads and provide certain info to third parties to help improve ad relevance and measure effectiveness. | Account Data (e.g., email), Profile Data, Usage Data, Technical Data (e.g., Advertising ID). |
| Affiliates | We may share information with affiliates who assist us in data processing operations, as service providers, for purposes like data hosting, security, and fighting fraud. | The categories of data shared will vary depending on the specific service provided. |
| For Corporate Transactions | We may transfer your data if we are involved in a merger, sale, acquisition, divestiture, or other change of ownership or control. | The categories of data shared will vary depending on the specific corporate transaction. |
| Law Enforcement / When Required by Law | We may disclose your data to comply with legal processes, assist in crime prevention, protect the safety of any person, or defend legal claims. | The categories of data shared will vary depending on the specific legal request or obligation. |
Because we operate a global service, the sharing of your data may involve cross-border data transfers to the United States and other countries. When we transfer personal data to a country that may have different laws about data processing, we take steps to ensure your data is protected.
We want you to be in control of your data, so we want to remind you of the following rights, options and tools available to you.
| Your Right | Description & How to Exercise It |
|---|---|
| Access & Portability | You have the right to know what personal data we hold about you and to receive a copy of it. You can request a copy of your data by contacting our support team. |
| Rectification / Correction | You can update your data directly within the service by editing your profile. For other corrections, please contact our support team. |
| Deletion / Erasure | You can delete your account using the corresponding functionality directly on the service. |
| Objection / Restriction | You have the right to object to or request that we restrict certain processing of your data. You can do this through your account settings or by contacting us. |
| Consent Withdrawal | You can withdraw consent you've given us by updating your account settings or changing your device permissions (e.g., for location services or push notifications). |
| Opt-out of Targeted Advertising, "Sales," and "Sharing" | You may opt out of activities that may fall under these legal definitions. To opt out, please visit the "Your Privacy Choices" link in the footer of our website or in the settings menu of the app. |
For your protection and the protection of all of our members, we may ask you for information to verify your identity before we can answer the above requests. Keep in mind, we may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets or intellectual property or the privacy or other rights of someone else.
We keep your personal data only as long as necessary for legitimate business reasons and as permitted by applicable law. If you decide to stop using our service, you can close your account and your profile will no longer be visible to other members. Note that we will close your account automatically if you are inactive for two years.
Following account closure, we delete your data as laid out below:
Our service is restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a member is under the age of 18, please use the reporting mechanism available on the service.
This policy may change over time. We're always looking for new and innovative ways to help you build meaningful connections and strive to make sure explanations of our data practices remain up-to-date. We will notify you before material changes take effect so that you have time to review the changes.
If you have questions about this Privacy Policy, please contact us online at support@otterhalf.app or by post at:
OtterHalf LLC Attn: Data Protection Dept 2108 N ST STE 8449 Sacramento, CA 95816 USA